emails not sending to btinternet

16h05. PaddyB. 2 users liked/thanked this post: I have cleared cache and data. 2 users liked/thanked this post: If an item is purchased and the buyer's delivery address is a PO BOX, the item will be cancelled by the seller. With a significant delay between the timestamp on the two BT ones and the timestamp on the two Plusnet ones. All other emails to other systems have no issues. I've also found an old post from someone (Peter) with the same problem, but I can't see that his problem was resolved. So hardly time for a timeout to have occurred. Log out of your email account then, Using an email program? Hi But again got error messages which I now cant remember. 14h17, on 15h33. But like a number of Wealth & Personal Finance readers, Dave feels he has no option but to stay put. . on 17h25. Sadly not the same as my experience. At my age, I just don't have the energy to set up a new email address and tell everyone.'. I can take the same message and copy it into gmail and send from there and it gets through with no problem. 26-08-2021 It was innocent enough: if someone clicked on my name they were taken to my personal website, but it was making btinternet suspicious. 20h35, BT Mail | @btinternet.com | Cannot send mail, Re: BT Mail | @btinternet.com | Cannot send mail, Announcements, Guides & Community Updates. Copyright 1995-2023 eBay Inc. All Rights Reserved. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". I then asked them to login to BT webmail and send me another email and that one came through straight away. Thanks for the suggestion. by There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. on I just hope Andy_N's observation that "theissue can clear itself after a day or two" proves to be the case. So, I did checked around it seems that smtp is not working. Email accounts managed by Virgin Media include those ending @virginmedia.com and @ntlworld.com. BT Email - best practices for postmasters and senders of email. 26-08-2021 Thank you anyway. on on Many customers find the BT community forum is a great way of getting help. Has anyone experienced this problem. While members are not getting emails, they do appear as posts on the Google Groups page. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. If not, how do we get a moderator involved? 25-08-2021 A couple of days ago I asked a btinternet contact to send me a test email from their ipad which they did but it hasn't come through. on Uninstall and Reinstall Mail app A. Uninstall - Windows Key+X > Click Windows Powershell (Admin) > Copy the below and paste into Powershell and Enter Will post another update when he gets a formal response from BT but I wondered if anyone else has noticed any change/ started receiving btinternet emails that they were not getting before? I spoke too soon. I am not quite sure how/why but it may help if I describe the actions that I took to get it working again. btinternet email server refusing to send outgoing issue can clear itself after a day or two" proves to be the case. Send yourself a test email. Thanks for the super fast analysis and reply. Today all of our emails addresses would receive, but not send. 18h40. We'll need to look into this and we'll get back to you next week. 4) Send an email to your main contacts to let them know your new email address. Using webmail? There can be other issues with the sending system which can cause the receiving system to defer acceptance of emails due to perceived security issues - a year or two ago, Google applied significant delays to accepting emails sent from *.plus.com to their free@gmail users. Re: Emails from btinternet.com addresses not received. Doing so can save hundreds of pounds. If you're having problems, try, Check that email addresses are typed correctly, Check spam folders - genuine emails sometimes end up in there by mistake. Page 1 of 2 1 2 Last If this post helped, please click the Thumbs Up and if it fixed your issue, please click This fixed my problem. The article below can help if you do not have any other user account to test with. He received emails from me okay (from my Metronet email address) but I wasn't getting his replies. MisterW, bobpullen. Tried on various devices with same result. BT allows former customers to access a basic form of their email account for free. Do this plenty of time ahead of when you plan to switch broadband provider you may even want a few months to switch over. Although port 587 will usually work, port 465 is the recommended port. We always endeavour to grade correctly and , This amount includes seller specified domestic shipping charges as well as applicable international shipping, handling, and other fees. Ive also tried not using advanced settings at all with exactly the same results as described above. My wifes email account on her iPhone 10 is working fine and her settings are identical to those described above on my Samsung phone. I installed the outlook App on my iPad and it works perfectly I'm afraid. [Image Edited by Moderator to Remove Personal Information], Jan 8, 2021 10:47 AM in response to Suze07. If you're having problems, try logging in to webmail. Virgin Media says email accounts are only available to current customers. I changed "Authentication" to "Password" and clicked on "Save". Clearly, somewhere, somebody in BTs email service provider organisation has made a change in their configurations, or there is a fault. I anybody else having this problem. A forum where Apple customers help each other with their products. This is a BT residential customer to customer forum. BT internet email problem Hi. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? 26-08-2021 Hi - I am no longer able to send e mails from my bt account on my phone or iPad when connected to the internet. At some point during one day a couple of weeks ago, the following issues seem to have started: missing virtually all sent emails from the account on my iPad since the account started, but not my iPhone similarly, logging onto web based email account, using different devices, my iPad, my iPhone, wife's iPad and . Thanks for your reply, Townman and thanks to Anne too. Oops. 09-07-2019 Some links in this article may be affiliate links. I am not receiving emails to my Metronet account from at least two contacts with btinternet email addresses. 11h05. I thought that I had fixed the issue last night by resaving my IMAP SMTP settings and restarting Apple Mail but the problem has reappeared this morning. All postings and use of the content on this site are subject to the. Go through and update your details for each one with your new email address. Delays in Emails being delivered can arise from a multitude of reasons. I entered my password into the incoming and outgoing IMAP Email Servers, (mail.btinternet.com); the ports default to 993 incoming and 993 outgoing I had a feeling that the outgoing was not correct, that it should be 465. RobbieMac. Something went wrong. I have a group of 14 people set up under Outlook 365. If you want to PM me with relevant details, I'll get someone who has access to take a look and see if there's anything we can see on our side. 23-04-2021 It might be worth changing your SMTP port to see if that helps. About 4 days letter I get a reply saying the message could not be delivered. Neither of these has solved my problem. . Please update the server configuration to continue connecting to this account", with the option to cancel or update. All we can do is see if anything was rejected by the inbound platform from the sender to the recipient. Both server names are mai;btinternet.com, both IMAP usernames show my email address; Ive tried entering my IMAP password into both the incoming and outgoing servers and when I click on the tick so show that everything is entered, I get this error message almost immediately: The connection to your email server timed out. So we can look in to this further, could you provide us with the full bounce back message you're receiving and the email headers. The destination account that I am using for tests is another btinternet account (my wife's) - in fact it's a subaccount to my own account. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 15h24. After 3 years, then-current everyday prices for all services apply. My two contacts on btinternet.com have asked a number of times if I have received their emails, and I haven't. Any ideas? I've rebooted twice and reinstalled Office 365 without success. This morning I received an email from the second friend which he sent to me in December but I didn't receive until now, and I also received a second email that he sent me in March. Why? The issue has resolved itself on my MacBookPro (macOS 11.5) but it's still there on the iMac (macOS 10.15). 19h37 Clicking update it went straight to the SMTP outgoing server where it shows mail.btinternet.com but the port was set to 993, I changed it to 465, entered my IMAP and SMTP passwords again, clicked the tick and got an error message: "Log-in error Unable to add account, server address is not valid". These include Windows PC running Office365 & Outlook; Apple MAC running native email application; IOS (iPad & iPhone) using both native email apps and IOS Outlook. by Will post any update that I get. BT Email: I can't send or receive email If you can't send or receive emails, here are some simple tips to help you sort the problem out. There'll likely be four of these, two from BT servers and two from Plusnet servers. Thank you for your follow up. Townman, Gandalf. Sky allows former customers to keep their email account free of charge and indefinitely. But the problem is, and has been for years, why is it ONLY btinternet email addresses that suffer from this problem. I've got a "failed delivery message". https://community.bt.com/t5/Email/SMTP-server-password-issue-cannot-send-e-mails-from-e-mail/td-p/19 https://community.bt.com/t5/Email/BT-Email-on-Outlook-amp-iPhone/td-p/1949938, on I know that I haven't received most of the emails sent from btinternet.com addresses at all. Thanks for the examples that have been provided so far. Sorry but how do I PM you, and what details do you need? 14-07-2019 The only thing that they have in common is that the messages were passed around inside the BT mail platform when the sender first sent the email, and then sat for far too long before being delivered to Plusnet. 23-04-2021 Also, the web interface seems to be working just fine. on Thanks for your help - I can now send messages to 'external' accounts from the iMac and to all addresses from the MacBookPro so I should be satisfied. This was a pain, but I went along with it or else I couldnt use email. Examination of the message heads of the delayed emails might be informative. Anyone else experienced this and got any suggestions on how to proceed? on From haggling to threatening to switch, how YOU are fighting back against the great broadband rip-off, End this bill charade, says RACHEL RICKARD STRAUS: Broadband firms should offer fair and predictable prices, What you need to know about money every week: This is Money podcast. on Has anyone experienced this problem. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". Any suggestions please, User profile for user: If you click on them we may earn a small commission. Gmail and Outlook are two of the most popular. Martin Gates, from Hampshire, has had an email account with Virgin Media for years. 19h39. In the case of delayed emails, that do eventually arrive, the headers can be useful in determining where the delay occurred. When I ran Connection Doctor (available in Mail/Window/Connection Doctor) my btinternet connection showed green (OK) but I noticed that the SMTP connection details said "login not required". I later found I wasn't receiving emails from another friend with a btinternet address so it looked like this might be the common connection. In my view, the Postmaster group are doing it the wrong way round. 'All of my contacts have it. 14h00, on Just goes straight to outbox, then tries to send . There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. What does this mean? for DISH Protect Silver unless you call to cancel. Millions of broadband customers are set to see their bills hiked in the coming weeks, many by 14 or even 17 per cent. Don't forget online banking, streaming services and social media accounts. Announcements, Guides & Community Updates. We think inflation-busting, mid-contract rises are grossly unfair and have been campaigning in recent weeks for suppliers to think again. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac. btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte, Re: btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing c, Re: can't send emails since this afternoon. Do other emails they send get to where they need to go? Its been a few days I can't send emails from my Mac & Iphone Mail app; however I recive emails. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac, Cannot send mail The sender address was invalid. 19h14, I never said it wasn't a BT problem and should be addressed by BT or that it has not been going on for years without resolution but the only way it will be resolved for the OP at this stage is by contacting the Postmaster to have his domain white listed to the extent that it satisfies BT. - edited 5) Set up an auto-responder message on your old email address. Unfortunately, it did not work. Yesterday, I managed to contact BT via webchat. If everything works fine in webmail, you may need to check your program settings. Accounts that are inactive for six months are deleted automatically. I can send & receive on my work email account using the Outlook app. Rest assured that we'll do our best to assist you or get you pointed in the right direction. The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. To start the conversation again, simply I have tried sending individual messages and simple test messages but nothing works. After some trial and error I found that btinternet was objecting to my "signature" containing a link. I have had an empty VIPs mailbox suddenly appear in the sidebar of Apple Mail. https://community.bt.com/t5/Email/Problems-connecting-to-POP3-IMAP/td-p/1786726. Looks like no ones replied in a while. I just tried to send a message to an 'external' btinternet account on the iMac and it failed again. That is because he has a Virgin Media email address, which would be deleted if he switched away. on However, give yourself enough time to smoothly switch over and you may find it is worth your while. I consistently receive this warning:whenever I try. 9h25 It seems that my account SMTP setup was changed (without my input). On 19th May I had a chat session with a plusnet advisor who could not help but said he would pass it on to the email specialists. The other two people that are having the same problem are using Samsungs, but haven't said which model. It's not just that there has been a delay. 20h33 I can't find the missing messages in spam and I actually received one of the missing emails this morning that was sent at the beginning of March! I have the exact same problem. 15h31. This is NOT 'A solution'. I also feel slightly better I am not alone. They are in my "sent" folder but never get to the btinternet.com account Other addresses work fine. Welcome to our community forums @IanHill, sorry to hear you're experiencing problems with emails making it through to certain contacts. Terms and conditions of the sale . The accounts work on BT Webmail, both to receive and send. Now when I send them emails from my Outlook.com email address they bounce back as undeliverable. Typical script! For those that aren't arriving, things obviously get a little more involved. You may have to register before you can post: click the register link above to proceed. The worrying thing is I don't know how many other emails I'm not receiving. 26-08-2021 on ask a new question. In the last 24 hours I have been unable to send any mail from my@btinternet.com account from any of my devices. 14h56, on Just goes straight to outbox, then tries to send, comes back with a message p05-smtp.mail.me.com I have a group of 14 people set up under Outlook 365. Maybe that's the issue, although there has been no problem up until yesterday. All of the examples have this delay as more than five days, which should have really caused some sort of notification back to the sender. This amount is subject to change until you make payment. Both accounts are loaded into Mail on the iMac but only mine is on the MacBookPro. - last edited on on What can we help with? Various errors messages. Maybe gg30340 was right when stating that these things just sort themselves out; maybe my insistence that there was an issue with the servers did initiate an investigation by one of BT's technical staff. I guess I will have stop e-mailing my wife from the iMac (I could even talk to her!). Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Your post does not go to BT. Reset Mail app Right click on Windows Start > Apps & features > Scroll down and click Mail & Calendar > Click Advanced options > Click Reset > Restart your computer 3. This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails.The sending domain name isrhass.org.uk. Our standard shipping option is via Royal Mail airmail. 3 users liked/thanked this post: I've got a "failed delivery message". Go back to . 14-07-2019 Accounts that are inactive for six months . Thanks I decided to wait and see and this evening emails are sending OK again with the exception of one email that returns a 453 Too many recipients error message - I was trying to send an email to about 50 people on Email: timforrester@btinternet.com. By coincidence(? to know I'm not alone. Our Gmail accounts work on all our devices. You can link any BT email address to another broadband or Premium email billing account. Households are endlessly told that to keep their bills in check they must shop around when their current contract ends to get a better deal. We work with the Royal Highland Show and their database system sends out emails to its 1,000s of members by email. This will work as long as your old email account is still active. Any ideas? on That being said, a delay of over 5 days is rather unusual, as most email servers will give up after that long and assume it's not possible to deliver the message. Announcements, Guides & Community Updates. I am using the Outlook app on a Samsung phone. For email, I use Microsoft Outlook (from Microsoft Office, not outlook.com) email on my Samsung S10 phone and on my laptop. 15h22, on 19-12-2022 19h32. I feel there is something going between Google and Apple. Having established that I was able to send email from webmail, the agent told me that there were no issue with BT's Servers (or the company who provides this service on their behalf), and the issue was with my device. on 6h00. Anyone else experiencing the same issues? It's very annoying and slightly weird. Delays in Emails being delivered can arise from a multitude of reasons. That will mean that when someone emails you at that address, they will receive an automated message saying their email has been forwarded, and explaining that you will be responding in future from the new email address. 21h18, I have got my email working again. If I go into iCloud web page, then I can send and receive as normal. We shall never know, but fingers are firmly crossed that the service will return to normal. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. 6) Make a list of all of the accounts and logins that are linked to your old email address. 23-04-2021 Not receiving @btinternet email. 16h34. Feel free to attach these to the ticket on your account regarding this matter Here, as I've escalated this to my team now to monitor and get back to you once we can look in to this further for you. Those who wish to hold on to their email account just have to log in from time to time to keep it active. The "Port" was set to 587 (correct) and "Use TLS/SSL" was checked (correct) but "Authentication" was set to "None". By This amount is subject to change until you make payment. It's easy to get answers to your questions: BT Tech Experts is a technical help service available 365 days a year. on Please check your email settings. 23-04-2021 Yet a number of readers have told us that they feel prevented from doing this because switching provider risks losing the email address on which they rely. My wife has a btinternet email account linked to mine and yet she is not having any problems sending messages from Apple Mail. One further piece of information. 23-04-2021 Help with setting up your email > Other tips: Check that email addresses are typed correctly Check spam folders - genuine emails sometimes end up in there by mistake , updated We resorted to texting instead, as neither of us had the time or knowledge to pursue it, although I did have a look online without much success. You can do this in bulk to ensure that you don't miss out any important contacts that you have forgotten about. Created on May 24, 2016 Outlook emails not being received by btinternet.com addresses In the last two weeks, emails that I send from Outlook to btinternet.com email addresses are not being received by the person I sent them to. I exited and restarted Mail and was then able to send emails again. I cannot send even the simplest of messages this morning. any proposed solutions on the community forums. This morning I clicked on the email icon on my phone and was again asked to login. You should check that you are complying with this link and if you are you will need to contact the BT Postmaster. For additional information, see the Global Shipping Program. 11h40. on So it seems to be something between Android and BT Mail. This could be as simple as the sender's email application had an issue and had not sent the emails until recently! The account I am using is Gmail (the google mail). 23-04-2021 only. iPad is working ok. It's good (???) 14-07-2019 Thank you, JW. http://bt.custhelp.com/app/answers/detail/a_id/44917/kw/bt%20mail/c/6591, on By posting your comment you agree to the house rules, The comments below have not been moderated, By 26-08-2021 Looking through previous posts I see this has been a regular problem. 13-07-2019 I cannot find an obvious way of asking bt about this! Yes they do and they can send successfully to my Metronet email from ipad and PC using a gmail address, I have sent you a pm with the raw text source header from an email sent 13th April which only arrived this morning. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. One of the mails having been sent as long ago as April 4th. Having the same problem myself today - unable to send emails from my @btinternet.com account. on Email headers can be found by looking at the email item's properties. We appreciate you reaching out to us about Mail. As regards your other points have a look at these threads and that is only a few of the recent ones and make up your own mind about getting BT's attention. I've got a "failed delivery message". Dave Bradford would love to ditch Virgin Media and get a new broadband provider. 14h08. If anyone else is having similar issues with delayed emails, and wants to see if it's the same thing, all you need to do is obtain the email headers for the received message and then look at lines that start with the word Received. This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails. The whole ISP domain is blocked. You can usually find the option to redirect in the inbox settings of your old email account. 16:52 EST 04 Mar 2023. The problem is also affected by the addressee. I can send & receive the bt emails using the Samsung mail app. They forecast a response within 72 hours. Can you please hold the power button on the phone and iPad until you see a menu and choose power off. What do I have to change to make my emails send? 11-07-2019 And now, Google Groups users are reporting ( 1, 2, 3) that they are unable to send emails from BT and Earthlink email addresses. 23-04-2021 2 days ago I suddenly stopped being able to send emails and get the message below. Have you had the chance to try the steps in the article below? 13h52. Frankly, just waiting & hoping that the problem resolves itself is not what I was hoping to hear. Working on the theory that it was another case of BT doing something, I decided to leave it overnight. Because all your devices stopped accessing your email at the same time and assuming you can still access your email via webmail it is obviously not a problem with your email accounts or with your password, hence the advice not to do anything. Its probably not directly relevant to your problem, but who knows with Apple!! For additional information, see the Global Shipping Program, This amount includes applicable customs duties, taxes, brokerage and other fees. Interestingly, I have received two follow-up calls from 2nd-level technical support who have advised that they have done some work on their systems as a result of my initial contact.

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