how to get a refund from direct ferries

I would recommend that no one uses Direct ferries. You are using an out of date browser. six hours for a journey of more than 24 hours. For more detailed information on ticket cancellations, refunds and modifications please read the companies policies. We have the biggest and best shipping companies, the most popular destinations, and the best prices all on one website. You can find the contact details of all ticket collection and return points by clicking on the link in your booking confirmation email. When making the booking on a Condor ferry I found that a charge of 7.99 had been added. Rent-to-own and financing options allow you to get the trailer you need within your budget. there is no direct ferry/ cat except on a tuesday, and i want to avoid going via split. How we will print them is our big mystery, maybe they will work from a phone. There was a mistake on your site, and you cannot admit it. Duaine Allen, pastor of Agapa Covenant Ministries, and Roses brother, the Rev Shelby, Tuberville vote against climate, health and deficit. Appalling customer service. A global company with offices across the World, Direct Ferries is present in numerous markets with a product localised for ferry travellers in the UK, Ireland, France, Germany, Spain, Italy, the Netherlands, Belgium, Portugal, Austria, Switzerland, Poland, Czech Republic, Slovakia, Greece, Denmark, Sweden, Norway, Finland, Turkey, Australia, New Zealand, Japan and China. Email. According to our terms and conditions and as written on our website by amendment/cancellation online we are only charging 10 euros/pounds amendment/cancellation fee, but the ferry company may apply their fees according to their terms and conditions as tickets belongs to them and their conditions apply as well, plus any difference in price always have to be covered by the customer. WebIf you are unable to travel after checking in at the terminal, request a refund at the terminal. Go directly to the companies providing the ferries. How can this even be possible. or submit an enquiry. The standard procedure for changing a booking is to cancel the issued ticket and book a new one with the correct details. Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information. 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By joining you agree to our terms & conditions and 20,000,000 members worldwide Our customers love us! WebAnswered: I need to travel to milna (brac) from hvar on thursday 18th august. Use our price finder to easily find ferry connections and the best available ferry ticket prices to suit your needs. Wait does that mean I can retrospectively change the terms to every contract I've entered into? This appears to be a charge made by Direct Ferries as when I looked at the Condor Ferries website no such charge was added.My advice is to book directly with the ferry company and not through a third party company. Dear customer, Many thanks for your review! As a ticket agent we are bound by the terms and conditions applied by the ferry companies and the ticket you booked is a non refundable ticket. Find the crossing you want and book your ferry ticket in just a few steps.We have over 1 million ferry fares being compared every day, and destinations available all around the world, so book your tickets with Direct Ferries today for a seamless travel experience. Eventually managed to amend the booking on the web site or so I believed. When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. In this section, we provide a summary of the policy of ferry companies regarding ticket cancellations, refunds and booking modifications. WebWe sell ferry tickets from the biggest operators, for the top destinations worldwide and the best prices. WebIf you request to cancel your booking through our help centre or by phone and haven't purchased a Flexi ticket, we charge a cancellation fee of 45/45. We also ensure all reviews are published without moderation. They dont reply to your emails or help you! It's now a month later and they still haven't refunded me! Click on a category below to reveal the related questions. Please react urgently on my requests. WebWith over 350 ferry operators to choose from, we can help you to find the perfect route for you, at the cheapest price possible. According to the rules of the ferry operators, you must make your request at least 3 days (72 hours) before the scheduled departure. How long does it take for the refund to appear in my bank account? Thank you for booking with Direct Ferries. Best price at the time of writing was 1449 Baht (about $41) for a 10-hour journey. 2-3 Three Rivers Business Centre, Felixstowe Road. Not only that, in order to have this kind of saving, I was directed to use a ferry company that I hadn't used before, which turned out to be the best ferry journey I have experienced since before all restgrictions were imposed because of the covid pandemic. With holidaymakers still owed millions of pounds for cancelled holidays and flights, many will be reluctant to rebook if their trip is cancelled. We remain at your disposal. First time I used it I assumed that all the cabins were booked. My service experience was awful. We will be traveling and we had to arrange that a friend retrieve our tickets and email, or texts them to us. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. According to the correspondene with our Customer Service and also according to the screen shots regarding your browsing history, you only logged into your account prior to the sailing date but made no amendment request and therefore no arrangements were ever made with the ferry company in regards. They don't pay the refundWe are still waiting for our refund, they won't respond to our email or contact form. The ticket included passage for myself, my dog and a small car. Our average member earns over 300 cashback a year. Dont book with this company- book direct with Ferry operator. DirectFerries.co.uk - the one stop ferry shop , a brand of Direct Ferries Ltd - all rights reserved. 93% of travellers recommend this experience. Subscribe to customized emails to help you know before you go. Please don't hesitate to contact us, if you have any queries. If you haven't purchased Cancellation Cover then you will be charged a cancellation fee. Therefore, Ferryhopper is not liable for any modification of these policies and rules. We are very sorry about the issue. JavaScript is disabled. Please send any questions or comments to: help@poferries.com Can I cancel them and get a refund? WebTerm 1 Starts:Tuesday 30 th August 2022 (children return Thursday 1 st September 2022) Term 1 Ends: Friday 14 th October 2022. Due to our buying power we often have access to exclusive deals not available anywhere else to save you even more on your ferry ticket (sign up to our newsletter or follow us on Facebook or Twitter to ensure you don't miss out! Buying tickets went pretty well online. We quoted correct booking ref, but not the email we used on booking- Direct Ferries would not help us. I have already picked up my ferry tickets. due to bad weather conditions, strikes, etc.). WebGRIMALDI SARDINIA New Cruise Ferries on Livorno - Olbia route BOOK NOW CRUISE SARDEGNA CRUISE EUROPA THE. Customers can amend bookings free of charge up to check-in closing. However, that particular sailing has a different fare and this is why you were also quoted a price differene in case the alternative was suitable and you wanted to accept it.Since you did not accept the alternative please note your booking has not been changed and currently your return trip remains for the date originally booked.We remain at your disposal for any other queries.Kind regards,Madalina / Direct Ferries. They might be sympathetic but if I remember rightly from your original post it was you who cancelled the crossing rather than them which was causing some of the airlines to play hardball re flights. When cancelling via phone or email the cancellation fee is 30/35. Whether you ride a bicycle or drive a truck, we cater for all types of vehicles for tourist, business or commercial use. More expensive but very safe an helpful.Thank you for your replay. Dear Stewart, Thank you for contacting us. Using their online form I contacted customer services, not once but half a dozen times, I received no response. You don't accept the NatWest card by paying , last time I make wrong directions and I can contact nobody's to help to change my ticket , your application Direct Ferries is not helping and very hard to many questions ,fill the form.bla bla bla last time you told the ferry is in delay after is cancel I send the complain I don't receive notification.and more. Each ferry company has its own policy. Requiring chains keeps traffic moving during storms rather than closing a pass or roadway. Holidaymakers struggle to get refunds. You will save yourself money and hassle by booking direct. Direct Ferries wont refund me and they wont let me board unless me and my son show passport or driving licence which we dont have. Thank you for contacting Direct Ferries to request a cancellation to your booking DFP*****8 with Brittany Ferries on 08/04/2020. NEVER, EVER AGAIN WITH THIS USELESS RIPP OFF COMPANY!!!! However when I arrived for registration I was informed that Direct Ferries had failed to inform the ferry company about my dog, I had to pay the sum of 48 GBP on the spot. 100% cancellation fee; no refund: A booking cancelled outside of 14 days before travel attracts a refund of 50% of booking value as a travel credit (valid for travel to end 2022) Cancellation: (Irish Ferries Gift voucher, Tesco Clubcard / All 4 One etc.) I will never use this company again Report this review You can check your confirmation email or log into My Account to see if you are able to amend your booking. Channel View Road Please also ensure that you have provided the correct email address and phone number so that we can send you the booking confirmation email and contact you in case of last-minute changes to your trip (e.g. As long as the type of vehicle is correct and your trip is on a domestic route, you will most probably not encounter any problem during boarding. Anyone affected by the cancellations will be able to claim a full refund or amend their travel dates. Our team will cancel your tickets and process your refund request. Be aware this route DOES NOT EXIST with this company, which we only found out when we arrived at the port. Tripadvisor performs checks on reviews. 2-3 Three Rivers Business Centre, Felixstowe Road. It is impossible to contact them and they are basically holding my money! They never respond to mails and have no phone number. Ferryhoppers business hours are: weekdays 08.00 - 18.00 and Saturday 10.00 - 15.00 (EEST). This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Traveler beware. After over three weeks they have at first they don't know anything about, and just after that, they suddenly admitted that I have a ticket and everything is just fine. In case you would like your request to be processed outside our working hours and your departure is coming up, we kindly ask that you visit a local travel agency that collaborates with the ferry company you are traveling with and they will be able to process your request. Have a browse through our website and use our simple ferry booking The reservation is only related to It goes against our guidelines to offer incentives for reviews. We remain at your disposal. I guessed that there would be a cancellation fee but was shocked to receive 53.00 from a total of 122.00. ), Sailings to and from over 178 Countries and Islands. Our ferry was rescheduled from 12.45 to 17:30 and they did not write nor call to give us this information. Since 2006, Grimaldi has been offering the only direct Ro/Ro-container service between No refund will be given. They made mistake on two tickets (omitting my wife name on the tickets) when i wanted to correct this they initially asked for a significant change fee ,then waived it. Could not travel from Portsmouth to Caen due to Covid and let DF know before sailing - couldn't amend on website due to it being within 48 hours of the departure time? If you are still in Athens or planning to visit after your trip, you can return your tickets to Ferryhoppers offices at Andrea Syggrou Av. Please don't hesitate to contact us, if you have any queries. he drove all the way from holland to huelva to get on that boat tomorrow and they say that he can first be on the boat the 28th of JANUARY and that direct ferrys made a mistake in the system? A refund will be given, however an administration fee of 10 will be deducted from the total fare. I appreciate that they are extremely busy atm , but find this unacceptable. The booking was quite straight forward but is a little confusing the first time you use it when you see the reclining chair booked and cabins not available. Unfortunately we are not able to handle or to react to your complaint because you have not provided the reference number of the booking. Comparing ferries has never been easier.Why spend a lot of time and effort searching for ferries on countless websites? Kind regards, Maya from Direct Ferries. Our customer support team will be happy to help. It may not display this or other websites correctly. We can see that your complaint has been already handled and declined as there was no error from our side. I have travelled many times ever since my first positive booking experience. They offered us vouchers to the value of our flight plus 10% which was tempting but they were nontransferable. On domestic routes, ferry companies may be more lenient when it comes to spelling mistakes and it is unlikely that you will encounter a problem during boarding. Direct Ferries Limited has its registered office in London, United Kingdom. Please do not hesitate to send us a message or give us a call. This website uses cookies to help us process your bookings as well as customise and improve your experience. WebGreater than 24-hours before travel. It was to easy to book, however, even though it will be just the two of us, I tried to hook an outside room but wouldnt permit to because there was only two of us. Updated 20/12/2021 For all future bookings, P&O Ferries Channel House Channel View Road Dover CT17 9TJ UNITED KINGDOM. Find out how we combat fake reviews. Eveything was very simple and quick to use..I had no difficulties in using the site and had several choices of ferries. Dear Julliete, Many thanks for your feedback! Do not use these guys EVER. Do you mean direct ferries are trying to alter the contract or the op?. According to Desaru Coasts website, therell also be a bus station coming soon. Unfortunately During that two weeks I have bought a new ticket already, as I didn't have any confirmation. Got the answering machine again. It was back in January when Geordie Shore star Chloe Ferry revealed she needed a wig to cover the destruction of her hair. We are committed to guaranteeing our customers privacy. They charged me 79.00 to cacel a booking. It took me a while to get going, but after reading through the booking procedure was pretty straight forward. It is a customer responsibility to provide correct details and to check very careful their email inbox and spam for the confirmation or to contact us about it before the departure. You can check the status of your refund using IRS Wheres My Refund? Learn when you may be eligible for a refund and how to request reimbursement. If I misspell my name, is correction required? General Inquiry/Feedback Request a Refund Download the Direct Ferries app or manage your booking online through My Account. WebPlease use the contact form on our website to request a ticket change. Companies can ask for reviews via automatic invitations. Haven't found an answer to your question? DO NOT BOOK THIS COMPANY THEY ARE SCAMMERS. Please note that we can be contacted through our contact form on our website. Although the responses were generally quick I had much correspondence from many different agents. We also ensure all reviews are published without moderation. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. Location is not clear? Debbie Allen And Phylicia Rashad Drop Gems Just In Time For. My booking code is DFP153053586Date of experience: February 2023Despite several requests I have not been able to establish renewed contact regarding the rescheduling of my tickets. Very simple, very fair cost and a free upgrade to flexi, gibing me four hours leeway either side of my booked ferry.One think I would say though is that about 10 minutes after I'd submitted all the passport information for all three travellers, I received a text message from you saying I had to complete the registration. Terrible service, maybe not a scam but don't use them. Now looking forward to our up coming adventure. We've made every effort to ensure that our website is fast, easy to use and rich in information that you may need in planning your next trip including ferry company, route and port guides as well as in depth ship reviews from previous travellers. No 99% of travellers recommend this experience. Click here to visit our dedicated page for further information on the COVID-19 situation, including vouchers, cancellations, refunds and sailing changes. Dear Sue Sturgeon,Thank you for your feedback. Webhave a refund of $2 or less Interest on your refund The CRA will pay you compound daily interest on your 2022 tax refund. The transaction currency used on our website is the euro (). Once they have your money they write you off. Kind regards, Direct Ferries Team PC Patrick Crossan 8 reviews GB Dec 16, 2022 Scam Site: Scam Site: Examples of reimbursement requests include: Note: Disputed fares must be submitted within 30 days of purchase. COVID-19 Information Less than 24-hours or failure to show for travel. If you were overcharged, discover a discrepancy for fares paid at a terminal, are requesting a refund for an unused online order or for a fee charged in association with the vehicle reservation system, you may be eligible for a refund from Washington State Ferries. Estimated growth return on investment of at least 8%. I've had a look at their confirmation email and it has all the info I need to know when to arrive and what to do at the ferry terminal. We'll let you know how much you'll be refunded before we cancel your booking so you can decide if you'd still like to cancel it. I have tried to contact them for 3 weeks and have had no reply and it is infuriating you cannot speak to someone on the phone. I immediately tried to cancel but of course they are refusing to allow that. You can also discover ports and routes available. ***. Depending on your bank, it usually takes 5-10 business days for the refund to be processed and for the funds to appear in your bank account. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. All the above incident has been recorded with the police. I emailed them and said if they were transferable and could be part of my estate in the event of my death that would have been acceptable but as they werent I wanted cash ! Please use the contact form on our website to request a ticket change. I have bought a ticket recently on 28th of December, but I haven't received any confirmation, so I couldn't see my tickets, neither did DFDS. Companies can ask for reviews via automatic invitations. In this case, you have to request a cancellation in any of the following ways: by sending us an email, by filling in our online contact form, or through the. We have already tried several times to contact the ferry company and asked them to grant us the possibility to amend your booking as an exception, but unfortunately they have denied our request. Please note: prices rise as space becomes less available. You can return your tickets either to our offices or to a travel agency that collaborates with the ferry company you are traveling with. Kind regards, Maya from Direct Ferries. Please note that if the ferry company does not offer an e-ticket option, you will have to pick up your paper tickets from our offices in the center of Athens or have them delivered to you via courier. Marchesboy said: Brittany Ferries have cancelled my sailing on May 3 to Santander. Compare prices, times and shipping companies for your ferry using our price search. The process involves cancelling and rebooking the tickets, hence a cancellation fee may also be applied by the ferry company according to its policy. I will never book with this company again and I advise others to steer clear. Verification can help ensure real people write reviews about real companies. This depends on the ticket you have booked, you can check your confirmation email for information on whether your ticket can be refunded. NEVER USE - they took my money and sold me a ticket for a ferry that never existed. Losing hope though Dont bother! WebAndrew Arthur Allen Sr. GrandchildrenDebbie Allen Is a Proud Mom of Three Grown. Unfortunately we are not able to handle or react to your complaint as you have not provided the reference number of your booking. We did so with Britanny Ferries. I wasn't happy then but it was very hard to get in contact with anyone to discuss so let it go. The most USELESS COMPANY EVER!!!! Kind regards, Maya from Direct Ferries. Ferry delay compensation. Therefore, if you dont contact us from the same email address or phone number, we will not be able to process your request. Terrible service, no one to speak to the website is glitchy and they charged me extra for a additional person the it got removed and they still took the money for it. 91% of travellers recommend this experience. Thank you for booking with Direct Ferries. Used them to book 4 crossings Toulon-Bastia, Corsica-Sardinia, Cagliari-Palermo, Palermo-Genoa. Is it worth pursuing this with my travel insurance company or will I not be eligible for a refund To get to other parts of Desaru, you can easily book a Grab. saved me almost 50% of the amount I have recently been having to pay for this journey. WebA horrible experience. Due to data protection laws were not able to process cancellation requests by email. All went well hope its the same when we arrive in Barcelona. Most ferry companies and bus operators offer return tickets, which can save you money compared to purchasing two one-way tickets. Some major travel companies are still refusing to issue refunds as required by law, insisting customers rebook their trip or accept vouchers instead. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. I made reservations 6 days ago I tried to amend my return, 3 days later I had an acknowledgement of my problem, namely the website wouldn't allow the amendment, due to an error on the website. The transaction was quoted in dollars and as I was in Barbados I presumed it was in that currency so I paid $1400. It's now a month later and they still haven't Because if this I am no longer able to travel as I would need my BRP to enter the UK on my return. Booking a ferry online is cheap, easy and fast with Direct Ferries. gourock ferry SHRIMPS FEBRUARY HALF TERM HOLIDAY CLUB - MONDAY 20 - FRIDAY 24 FEBRUARY 2023 HOLIDAY CLUB IS BASED AT RGS THE GRANGE They said they would check it out. It is also important to mention that open tickets are usually non-refundable in case of cancellation. Before you pay for your tickets, you will be asked to read and agree to the terms and conditions of both Ferryhopperand the ferry company you are traveling with. up to 15% off Stockholm-Helsinki, Ventouris Ferries: save on your 2023 sailings, Denmark Norway: bring your car for FREE. Please note that Ferryhopper is not responsible for the loss of your tickets in the post. Now, creating a Smart Label Returns 56901 requires a maximum of 5 minutes. the booking was confirmed right away and the confirmation was sent right away to the email address provided on the booking. You can request a cancellation either through the My Bookingsection on our website or by completing our online contact form. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Under the law, refunds must be provided within seven days but given the unprecedented effects of coronavirus, we advise allowing ferry companies more time to process refunds. Traction tires are usually marked with a mountain/snowflake symbol, the letters M+S or All Season.. Your booking was made a week before the departure but you have only contacted us about this 2 weeks after the departure. not clear. You have been added to the mailing list. You can also cancel your booking through our customer service team either by email or phone, however there is a higher cancellation fee for these requests. I have used direct Ferries previously and would usually give 5 stars but on this occasion there was an error on the page meaning I was unable to book a return cabin as kept saying error but wanted my booking so preceded. Having help to step onto and off the boats were very helpful and appreciated. I could see all ferry options (and I checked - it was all accurate), and the rest was a breeze. You can find your booking reference number at the top of your confirmation email. Please also note that the refund amount depends on the policy of each ferry company. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Heres to fair winds on our crossing! We advise you to check with your bank as some accounts or credit cards offer a travel insurance as well and you might be able to claim a refund on the insurance instead.Kind regards,Madalina / Direct Ferries. My boyfriend and me have booked a ticket for the 26th of november to lanzerote with the camper. Please be aware that in most cases there will be a fee charged for any amendments unless you have purchased our Cancellation Cover. Megarian colonists claimed a direct line back to the founders of the city, Byzas, the son of the god Poseidon and the nymph Cerossa. Please note that when amendment or cancellation done directly with the ferry company we are not aware of this unless the customer contact us about it. But, although they sent a confirmation, they make it clear that it's not a ticket. We had a march booking santander to Portsmouth with Direct Ferries cancelled, for quite a while they insisted they could only offer a voucher and despite me saying this was not acceptable they would not give. 2901 Third Ave., Suite 500. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. WebMessages 12. I think a lot of companies hoped people would accept vouchers to help with cash flow but legally if they cancel I think they have to give you a cash refund.

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