regus retainer refund

The complaint has been investigated and resolved to the customers satisfaction. After verifying my portal which ' my request for a retainer' had been disappeared, she sent me a form to let her know my bank information, which meant they didn't process my request until that day. Available for as little as a day, or as long as you need. Turned up at 450 Bath Road, Heathrow. * All prices shown are valid at the time of inquiry, based on 24-month contracts. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. No staff available for contacting on the event day. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. Accounting and bogus charges in lieu and place of diligent customer service, Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. Trustpilot is assessing this review in accordance with our flagging process. 25% off. In this age of uncertain economic situation, managers need to be extremely tuned to change and steer the organization in the right direction by managing a crisis effectively. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. Company CEO: Linda Worthington But change is necessary and you as a change manager will be expected to lead from the front. Regus are not transparent with their pricing. Anyone can write a Trustpilot review. I asked a receptionist to help my issue to the Regus help desk. S. Where's gone them? And we have the solutions to help you work this way. I really thought that this company would be a good option for expanding our business. She would do her best to escalate my process by letting them know this terrible status. If it has been longer than 30 days, please get in touch so we can investigate further. They charge an excessive retainer fee. Share your photos and videos with others to prove the truth of your words. A retainer fee is a prepaid fee used as a guarantee of commitment from professionals, such as lawyers, attorneys, consultants, advisors, and freelancers. Regus flagged this review for containing harmful or illegal content.Read more. Signed up for a membership because I needed a private office for a few days. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. Unfortunately, we're unable to help you because we don't have your account information. Please remember that the retainer is refundable at the end of your agreement. I sent an email to Briana and asked how my process going on? Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. Business Profile Regus Business Centre Office Space Rental Multi Location Business Find locations Contact Information 4449 Easton Way Ste 200 Columbus, OH 43219-7005 Get Directions Visit Website. The company left an official comment to this complaint. We will then confirm your payment date and amount. think about how low this company is. This will surely increase the credibility of your complaint. Change management professionals guide organizations through these changes on the individual, organizational and enterprise levels by taking a people-first approach. If I can assist you with anything else, please contact me directly at Lorraine.Brule@regus.com As you can see from your statement of account, available online (e.g. Most organizations routinely introduce sweeping changes, to improve processes, accommodate shifts or follow new regulations. Any that you do not require can be opted out through your online account. Whether you need a single desk or a whole building, we provide office space thats flexible to your needs and fully customizable. Whether you work alone, youre growing a start-up, or youre running the worlds most successful corporation our network makes it possible to work near clients, colleagues, or family. That exception is made on the understanding that an additional service retainer is payable. Accounting and bogus charges in lieu and place of diligent customer service, Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. This course is a must for every manager who aspires to be a leader and a success in his or her career. For clarity, you were also charged a retainer top up. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. Please remember that the retainer is refundable at the end of your agreement. Hi Stephen, Requesting to have your retainer refund is an easy process. Thanks again for your comments which help us improve. Helpful (1) Alice C. on 9/22/20 (Sandra excused my late refund process from my manual process, however, I applied it from my portal but you deleted the function.) I would love the opportunity to help further but havent been able to identify your account. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. They are scammers, and incredibly dishonest. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. GO LITERALLY ANYWHERE ELSE. We have checked and cannot find any payment details set up in your account. Anyone can write a Trustpilot review. A fully-furnished office for individuals or teams, Customizable to match your brand and create your own office suite with private amenities. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. You should receive your refund within 30 days after your end date. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. With over 3,000 locations globally we have offices, coworking spaces and meeting rooms in every major town, city, and transport hub. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. Why take the Change Management training from Reform Skills Inc? We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. Our course will teach you the techniques that will help you embrace change and lead in a way that results in organizational and career transformation. However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. This company bills you for services you do not use. Absolutely unacceptable behavior. Your satisfaction is very important. We have a team of specialists available 24/7 to help you find the best solution for your business. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Regus at N19 W24400 Riverwood Drive, Suite 350 Waukesha, WI 53188. Ts and Cs apply. Went through the cancellation process but the system wouldnt cancel my membership until the end of November. GO LITERALLY ANYWHERE ELSE. September 22 It took almost 2 months. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. Don't be fooled by that. Because Regus prefers to hold that retainer as leverage over you. Where appropriate, well also take steps to prevent the situation from happening again. Contact: +65 [protected] Reform Skills Inc is a leading high-quality certification training organization for working professionals in the areas of Certified ScrumMaster (CSM), Certified Scrum Product Owner (CSPO), Project Management (PMP), Quality Management, IT Service Management, Digital Marketing, Agile and Scrum, DevOps, Big Data & Hadoop, Data Science, Tableau, Conflict Management among others. This company offers executive suites & office space, virtual offices and meeting rooms. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. They are scammers, and incredibly dishonest. Stay away!! Lorem ipsum dolor sit amet, consectetur adipiscing elit. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. Sandra promised me to escalate my procedure below, however, when could I get it safely? We also ensure all reviews are published without moderation. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. It is likely that Regus is engaging in these practices with the intent to victimize many small businesses, and I am deeply concerned that I may not be the only victim.In conclusion, I urge other business owners to be cautious when dealing with Regus. We have checked and cannot find any payment details set up in your account. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. Avoid at all costs. I still didn't get my retainer back. but when u need support / CS to talk and solve ur problems its literally non existant. Hey Sandra and Regus, just return my retainer back then I would not post anymore! However, we will ask you to go through some security steps as part of our fraud-prevention policy. Once they sell you something that will be the end of you being treated as a valued customer. Regus does not communicate with customers via telephone. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. So last week I logged in to cancel my membership. I have been renting an office space at Regus in Kings Hill for over 12m now. We appreciate your business. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. Combine information learn about implementing change management, its tools and industry best practice, facilitated by an experienced change leader. We may have received incorrect data. I couldnt see your email address or Regus account reference in your message. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. With over 3,000 locations globally we have offices, coworking spaces and meeting rooms in every major town, city, and transport hub. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! We ask all our customers to add an automated payment method to their account. www.myregus.com) and go to the End Agreement section. They would not remove the items that I didn't want. Change management needs to be learnt and implemented through a structured approach so that employees are kept motivated and engaged. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. commitment remains the same (or increases) and such transfer is not used to extend or renew an existing agreement. 5. If it has been longer than 30 days, please get in touch so we can investigate further. Eventbrite - Reform Skills Inc presents Change Management Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. Please email me at Lorraine.brule@regus.com with your company name and details. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. As you can see from your statement of account, available online (e.g. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. I will be taking legal action if this is not returned within 28 days (31/03/2023). Verification can help ensure real people write reviews about real companies. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! No staff available for contacting on the event day. BBB Business Profiles are subject to change at any time. Regus is a complete and total scam company. 4. Lets find the right workspace for you and your team. It is now 8 weeks and we have yet to receive the retainer refund when the website stated 4-5 weeks? after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. I told you my account number is 9054006! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The additional increase in your monthly fee is due to the annual indexation. Ts and Cs apply. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. This is a complete con, and scam through and through. I have been a client of Regus for over years, was promised my rental deposit returned upon cancellation, then was informed the fine print read within daysIt has been almost a half a year and I am constantly getting lies regarding my refund The last notice appeared so genuine - but I realize now it was something fabricated: TASK RESOLVED: Return of Retainer Processed: [redacted] Retainer refund . I would love the opportunity to help further but havent been able to identify your account. We find it very unfair that for this reason you post a very visible, insulting and untrue review. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. At this time, we are still within the timeframe of our retainer refund policy which is 45 days after your agreement end date. The additional increase in your monthly fee is due to the annual indexation. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. At the end of your contract, they will automatically renew you without a signature and without consent. Thats no big deal, makes sense. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Get Regus reviews, rating, hours, phone number, directions and more. I was using virtual office space. This does not affect customers who have a permanent space as these are reserved specifically for them. Regus always emphasized that it keeps its policy. If you need further help, pleasespeak with our team member who is already in touch with you. Its an automated process. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. We will then confirm your payment date and amount. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Suggested companies are based on peoples browsing tendencies. Receptionist only can communicate by email, even for the most important things for your business. Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. According to its policy, the retainer took 30 days to get back to the tenant. We pay those as well. Transparency is very important to us, and all services can be opted in/out through your online account. She replied to me by email that my case had been started. Regus' sneaky auto-renewal practices and abusive fee increases are utterly unacceptable. 3. The company left an official comment on this complaint. THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. This company has the worst customer service I have ever experience in my life. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. Theyre a great place to connect with colleagues, clients and other like-minded businesses. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. Even after reaching out to the sales manager, Mr. Daniel Vera, to protest and request an explanation, I never received a response.When I visited the facility on February 1st, 2023, I requested an explanation from the manager, but to no avail. I called Regus account desk and Dom S. got my call. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond.

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