aritzia return policy covid

Our boutiques are officially reopening. "All companies plan for challenging times, however a global pandemic is well outside of normal business planning," Hill says in response to the feedback. The Administration's plan is to end the COVID-19 public health emergency (PHE) on May 11, 2023. Often but not always, forward-looking statements can be identified by the use of forward-looking terminology such as "may", "will", "expect", "believe", "estimate", "plan", "could", "should", "would", "outlook", "forecast", "anticipate", "foresee", "continue" or the negative of these terms or variations of them or similar terminology. It beat expectations as it reported a net loss of $26.5 million for the first quarter ended May 31, down from a net income of $16.2 million in the same quarter last year, which ended June 2, 2019. Sale items marked with a discount less than 50% can be returned for merchandise credit on an eGift Card if returned within 14 days of the shipping date. While successful in keeping its team intact, the move received mixed reviews from its online community. By subscribing to this BDG newsletter, you agree to our. VANCOUVER -- Clothing retailer Aritzia Inc. is closing all of its stores until further notice as businesses across the country move to help reduce the spread of COVID-19. Get brilliantly crafted emails from Aritzia on sales, new arrivals and all things Everyday Luxury. Warm wishes and happy holidays to you and yours. Online purchases can be exchanged in store. Canadian clothing retailer Aritzia has today announced a massive new initiative to support Canadian healthcare workers. Today, Aritzia can count 101 boutiques, with the recent opening of its Ala Moana boutique in Honolulu, its first in Hawaii. Subsequent instalments to Afterpay may be required. All of Aritzia's profits, while we get through this challenging time, will go to the Aritzia CommunityTM Relief Fund to pay our people and support their families. Warm wishes and happy holidays to you and yours. Your Aritzia. What health and safety measures have you implemented? The Company will continue to strategically invest in critical infrastructure across its people, processes, and technology. Aritzia will also open two pop-up locations in New York and Los Angeles this fall. I write about retail, fashion and beauty. In response to the evolving COVID-19 pandemic, Aritzia will be closing all of its retail locations until further notice as of Monday, March 16th, 2020. Well do our best to help. A copy of the AIF and the Company's other publicly filed documents can be accessed under the Company's profile on the System for Electronic Document Analysis and Retrieval ("SEDAR") at www.sedar.com. Clothing retailer Aritzia Inc. is closing all of its stores until further notice as businesses across the country move to help reduce the spread of COVID-19. We recognize that others are dealing with far more complex and impactful challenges than where we find ourselves. Free shipping & free returns on all orders, all the time. With your continued loyalty, weve raised over $4.4 million to support our people and their families. You can receive a full refund within 14 days from the shipping date or merchandise credit on an eGift Card within 30 days from the shipping date. The return-to-work policy, including masking and antigen testing, for employees and students with COVID-19 remains unchanged. (Super World LA is slated to open later this year.). Despite the drop in overall revenues, e-commerce sales grew more than 150 per cent during the quarter. As we take extra precautions to keep our people safe, it may take us slightly longer than usual (1014 days) to issue your refunds. "Like most companies, when the virus hit, our goal was to make every effort possible to keep our people employed so that we could continue to serve our customers." All Please note swim tops, bottoms, one pieces and accessories can only be returned online. Our eCommerce business continued to surge, increasing 47% on top of the 79% increase we saw in the third quarter last year.. A Cisioncompany. To order copies of Were extending our Returns & Exchanges policy. . "Aritzia is committed to ensuring the financial continuity of both our internal team and the employees of our overseas partners impacted by COVID-19. What if I need to return or exchange something? The sale typically takes place on Labour Day weekend. So anything you buy, like the It was the culmination of this move, along with Aritzia's excellence in offering "Everyday Luxury," that enabled its e-commerce to grow in excess of 150 percent in just one quarter. May 5, 2020 On this day, Giving Tuesday Now, which celebrates the global power of human connection and strengthening communities, Aritzia is launching the Aritzia Community Care Program, a $20 million initiative to gift 150,000 Canadian frontline healthcare workers with custom-designed clothing packages to help prevent the spread of the virus as they fight the COVID-19 pandemic. So whether youre shopping in stores or online, you can continue to enjoy Everyday Luxury knowing you and our teams are in good (clean) hands. An employee who tests positive for COVID-19 shall be paid at the employee's regular rate until the employee is authorized to return to work per the terms of the Human Resources COVID-19 Guidelines for Employees. If youre returning multiple items, please try to include all items in one box and use one Return Label (even if they arrived in separate shipments or boxes). Aritzia plans to open five or six new stores and reposition three existing locations, primarily in the second half of the fiscal year. Aritzia Community Relief Fund + Our People. Hours are as follows: I have an order outstanding. A copy of the AIF and the Company's other publicly filed documents can be accessed under the Company's profile on the System for Electronic Document Analysis and Retrieval ("SEDAR") at www.sedar.com. Within 21 days of purchase, you can exchange your item or receive a merchandise credit, at any boutique in the same country you bought it from. But as long as we continue to do what we think is best and continue to do what we see as right, that will guide us and lead us towards positive outcomes whether it's within our company or whether it has a bigger impact on our community., This is a BETA experience. Message frequency varies. Anyone can read Conversations, but to contribute, you should be a registered Torstar account holder. Aritzia is making an initial donation of Community Sponsor Packages (320,000 clothing items) to 80,000 frontline healthcare workers in Canada and the USA. CBC's Journalistic Standards and Practices. Social distancing guidelines also meant that Aritzia, like many other brands, had to call off Spring/Summer 2020 collection shoots; a move that wound up inadvertently amounting to huge successes. Interested? Every day Im honored to work alongside a world-class team of smart, ambitious, talented women building and thriving in long-term careers, Wong shares. All sale and discounted items bought in store are final sale. Today, Aritzia is hitting all the right notes, a testament to the power of selling a trendy product at an attainable price, in elevated yet always inviting store environments. Cant wait to see you soon. Effective immediately, the Company will also shift all Support Office employees to flexible working arrangements. The brand declined to comment on this shift in sizing. "The minute we closed all of our stores in mid-March, we started planning to reopen. In response to the evolving COVID-19 pandemic, Aritzia will be closing all of its retail locations until further notice as of Monday, March 16 th, 2020. Women to the Power of Women is a simple equation that drives us and our beliefs forward by amplifying womens voices to make exponential progress towards gender equality and inclusivity for all, Wong explains. The Company cautions that the list of risk factors and uncertainties described above and in the AIF is not exhaustive and other factors could also adversely affect its results. When search suggestions are available use up and down arrows to review and enter to select. It is also shifting all support office employees to flexible working arrangements. More premier locations are becoming available and under increasingly compelling financial terms, he said. Jennifer Wong, COO and president at Aritzia, Photo Credit: Evaan - https://evaan.com. All of Aritzia's profits, while we get through this challenging time, will go to the Aritzia CommunityTM Relief Fund to pay our people and support their families. Aritzia closing all stores until further notice due to COVID-19 | CBC News Loaded. The executive said, while everything is working right now, its about 50% of the way there. The brand, founded in 1984 in Vancouver, is in the process of investing in social media and building that team, he said. Aritzia has a ten-year lease on the iconic former Dean & DeLuca space. Aritzia's popular TNA sweatsuit, Photo Credit: Courtesy of Aritzia. Aritzia did not request any additional contribution from its customers beyond the entirety of sales for the limited time. The dynamic nature of this situation means that things are always changing. Aritzia is significantly increasing precautionary measures to ensure the well-being of its Concierge and Distribution Centre employees. In sum, they areexecuting extremely well across every key element and have been able to meet the customer where she wanted and expected to be, in this Covid marketplace.. Jennifer Wong is the president and COO at Aritzia, an innovative design house and fashion boutique that conceives, creates and develops its own exclusive brands, each with a unique vision and distinct aesthetic point of view. If you purchased an item in-store 10 days before a boutique closure, or through Call & Collect after a boutique closure, you have 14 days to return or exchange at the original boutique of purchase once it has reopened. Aritzia's Community Care Program is an initiative to donate a total of $20 million worth of clothing to frontline healthcare workers. Thank you for supporting us, so we can support our people. While most comments typically receive responses from the brand on social, the comments that pressed Aritzia on the directive went unanswered, with some users reporting that their comments were deleted. We are especially thankful for all of our Distribution Centre teams during this time their hard work and commitment has been monumental and doesnt go unnoticed. Wong was named COO in 2007, and in 2015, was named president & COO of Aritzia. 16, 2020, 07:00 AM. As soon as your return is complete, we'll e-mail you and let you know. We are the place to shop right now in the United States, Hill noted. And well continue to do so as we begin to reopen our boutiques thoughtfully, safely and on a case-by-case basis. To our people, Im incredibly proud of all of your hard work, commitment and flexible endurance. The Aritzia Community Relief Fund was supported by the ongoing loyalty of our customers and the generosity of our suppliers, partners and service providers. Aritzia generated $425.9 million in e-commerce sales in the past fiscal year, which was 49.7% of its overall revenue, the company said. Aritzia will provide an. The easy-to-wear, easy-to-wash clothing included in the set is meant to help healthcare workers transition pre- and post-shift, keeping sanitary standards in mind. Through the Aritzia Community Relief Fund (ACRF), all sales were donated to supporting Aritzia's staff and its families through COVID-19. If you return items purchased on aritzia.com via Afterpay in store, we'll refund your credit card, exchange or issue you merchandise credit, in accordance with our Online Purchase Return & Exchange Policy. Return Processing Times. With storefronts closed and the masses sequestered indoors, brands of all sizes faced profound challenges from laying off staff to pivoting their fashions around our new reality. Net revenue increased by about 63%, or $175 million, to $453 million, up 70%, or $186 million, from two years ago. Aritzia has been hit hard by the pandemic because many of its stores in COVID-19 hot spots have been forced to close for prolonged periods and the company has had to refocus on online sales. Get government help during the COVID-19 pandemic with rent, student loans, food stamps, meal programs, funeral expenses, and more. Aritzia Community Sponsor Package - Diamond ($100), Aritzia Community Sponsor Package - Double Diamond ($200). Until then, well be right here online and at your service. This post has been updated from its original form for clarification. For purchases made in store, you can return or exchange your purchases in store only. From your order detail page, select Return Items to fill out the return request form. So we did not layoff or furlough anyone as it related to COVID-19. (Aritzia currently has approximately 4,000 team members.). This depends on what stage of the order process your purchase is at. Aritzias adjusted net loss was expected to be 25 cents per share on $108.5 million of revenues, according to financial markets data firm Refinitiv. Can I refund it? Join The Zoe Reports exclusive email list for the latest trends, shopping guides, celebrity style, and more. Let's continue to take care of each other," continued Mr. Hill. Aritzia's strong financial position, with $274 million of liquidity in place at the end of the third quarter, enables it to weather further uncertainty while continuing to take advantage of unparalleled opportunities. The Company's expansive and diverse range of women's fashion apparel and accessories addresses a broad range of style preferences and lifestyle requirements. It was really important for us not to layoff or furlough anyone. In response to the evolving COVID-19 pandemic, Aritzia will be closing all of its retail locations until further notice as of Monday, March 16th, 2020. At this time, Aritzia is not working with organizations like the the Black In Fashion Council or EveryStylishGirl's Career Advancement Directory, but they are working with external D&I experts, as well as making a contribution to the NAACP and Black Lives Matter. It can take up to 14 days to receive and have your return processed onto your original method of payment. As a huge retail corporation, Walmart has been largely affected by the COVID-19 pandemic, alongside many other stores such as Costco, Michaels, and Dollar General.. Friends and Family passes to Aritzia Warehouse Sale selling for $40 online Many Metro Vancouverites have been waiting for their chance to grab Wilfred, TNA, Babaton, and Sunday Best items at a 50 to 90% discount. Updated 2/14/23. This year it's running from August 31 to September 5. Some of our new health and safety measures include: ARITZIA LAUNCHES $20 MILLION PROGRAM TO GIFT CUSTOMIZED CLOTHING TO CANADIAN HEALTHCARE WORKERS "Our clients have faced a lot of change this year as a result of COVID-19 and the comfort and consistency of beautifully made clothes is an Aritzia constant they can count on.". In addition, one of our board committees oversees governance and diversity, which includes consideration for female representation both on our board and in senior management positions. As part of the Aritzia Community Care Program (Aritzia invested $10 million into the program), the brand gifted 10,000 U.S. frontline healthcare workers fighting COVID-19 with custom clothing packages. By working with organizations that have expertise in nonwhite representation, mending singed relations with Black consumers and radically pivoting its internal treatment of Black employees, the brand has the opportunity to grow authentically, so long as it is willing to change. Key trends are edited and a curated collection of women's brands, many of which are exclusive to Aritzia, evolve each season. Here at Aritzia, you, our loyal clients, are at the heart of what we do and why we do it. Review your return details and click 'Process Return'. Were committed to being both responsive and responsible and navigating these times with everyones safety in mind. Given this unprecedented period of uncertainty, there can be no assurances regarding: (a) the length of time Aritzia's retail locations will be closed as a result of COVID-19; (b) the COVID-19-related impacts on Aritzia's business, operations and performance, including its ability to remain on track to meet or exceed its stated fiscal 2021 performance targets, (c) Aritzia's ability to mitigate such impacts; (d) credit, market, currency, operational, and liquidity risks generally; and (e) other risks inherent to Aritzia's business and/or factors beyond its control which could have a material adverse effect on the company. It says customers will still be able to continue shopping through the company's website for the time being. Get our Fashion & Beauty newsletter by tapping the button below. Within 21 days of purchase, you can exchange your item or receive a merchandise credit, at any boutique in the same country you bought it in. We are not able to offer exchanges online. Not only did this aesthetic reflect consumers' stay-home reality, creating styles they could see themselves in it also, in many ways, called upon the influencer-popularized It-girl aesthetic, through which Gen-Z millennials are used to shopping online. Aritzia will provide an update on the operational and financial impacts of COVID-19 on its fourth quarter Fiscal 2020 earnings call in May. Aritzia is a vertically integrated, innovative design house of fashion brands. So in an effort to make things easier for you, weve compiled all the facts in one place. As we navigate this complex and challenging landscape, we feel this is the best decision for our people, our clients, our partners and our community as a whole," said Brian Hill, Founder, Chief Executive Officer and Chairman. Aritzia is also giving customers the chance to purchase a set for healthcare heroes with a "You Get, We Give" initiative. (Google Maps) Clothing retailer Aritzia Inc. is closing all of its stores until further notice as businesses . Over the course of Wongs tenure with Aritzia, the company has grown from a Canadian retail operation to an internationally recognized name with a successful e-commerce store and a continually growing U.S. presence. Should you need anything else, you can always reach us on our live chat or through email at service@aritzia.com. Steady, now. As for what products shoppers can expect to see rolled out in expanded sizing, and when, Hill says Once weve gauged the response to this collection, well be able to assess further expansion. This spring, the brand rolled out its Babaton collection, which offered up to a size 18 on a trial basis. As we head into the heart of the holiday season, we continue to take our Aritzia Community industry-leading health precautions. Message and data rates may apply. All sale and discounted items bought in store are final sale. Despite near-term uncertainties, Aritzia's management team remains confident in the fundamentals of the Company's business model and long-term growth opportunities. Your response to our Thanks To You Sale has been overwhelming, humbling, nothing short of inspiring. Each Community Sponsor Package consists of two of Aritzias most-loved Tour t-shirts and two pairs of iconic Aritzia Atmosphere leggings all featuring the custom heart-inspired Aritzia Community logo. Many factors could cause our actual results, level of activity, performance or achievements or future events or developments to differ materially from those expressed or implied by the forward-looking statements, including, without limitation, the factors discussed in the "Risk Factors" section of the Company's annual information form dated May 9, 2019 for the fiscal year ended March 3, 2019 (the "AIF"). Aritzia's staff and its families through COVID-19, EveryStylishGirl's Career Advancement Directory. Aritzias net revenue for the first five weeks of the second quarter were down 25 per cent to 30 per cent compared with the same time last year, said chief financial officer Todd Ingledew. Starting May 11, Aritzia Community Sponsor Packages will be available for registration on Aritzia.com. Jennifer Wong, President and COO of Aritzia, Photo Credit: Evaan - https://evaan.com. Aritzia is well known and deeply loved by its clients in Canada with growing client awareness and affinity in the United States and outside of North America. As Aritzia plans for the future, its new frontiers include opening more storefronts (now that, post-COVID, premier locations now have more compelling financial terms than ever), expanding into new categories (swim and intimates, among others), and procuring new talent. Sales growth inthe United Statessustained unprecedented momentum, increasing 115% and representing 44% of our total revenue in the quarter, Hill said, in the company release. When typing in this field, a list of search results will appear and be automatically updated as you type. 2023 Vox Media, LLC. Wong declined to share any specific benchmark goals for achieving greater BIPOC representation in its corporate structure at this time. Aritzia is a vertically integrated, innovative design house of fashion brands. As Aritzia plans for the future, its new frontiers include opening more storefronts (now that, post-COVID, premier locations now have more compelling financial terms than ever), expanding into new categories (swim and intimates, among others), and procuring new talent. Want good news asap? Aritzia Customer Sponsorship starts online today; healthcare worker registration starts online May 11 Many factors could cause our actual results, level of activity, performance or achievements or future events or developments to differ materially from those expressed or implied by the forward-looking statements, including, without limitation, the factors discussed in the "Risk Factors" section of the Company's annual information form dated May 9, 2019 for the fiscal year ended March 3, 2019 (the "AIF"). Aritzia has closed all 95 of its stores as a precaution during this coronavirus crisis. Free shipping & free returns on all orders, all the time. |, Don't worry, you can opt out any time. The Aritzia Refund policy is similarly strict . From the beginning of this global pandemic, weve prioritized the health and safety of our people, our partners and our community. Sale items marked with a discount of 50% or greater are final sale. "Our goal is to do our part for the global well-being. To order Wong joined the retailer in 1987 as a style advisor (the term Aritzia uses to refer to its sales associates) at the Robson street store in Vancouver, while studying economics at the University of British Columbia. Within 10 days of purchase, you can return your item and receive a refund to the original method of payment, at any boutique in the country you bought it from. Here, at Aritzia, you, our loyal clients are at the heart of what we do and why we do it. To date, it has contributed more than $36 million in product donations, financial support and volunteer hours to non-profits and Aritzia Community partners that share its values. ARITZIA LAUNCHES $20 MILLION PROGRAM TO GIFT CUSTOMIZED CLOTHING TO CANADIAN HEALTHCARE WORKERS As we navigate this complex and changing landscape, were being challenged on a daily basis. All of Aritzia's profits, while we get through this challenging time, will go to the Aritzia CommunityTM Relief Fund to pay our people and support their families. Clients will be able to continue shopping Aritzia's Everyday Luxury offering through aritzia.com for the time being. The fund continues to provide financial continuity to our people who have directly or indirectly been affected by our store closures due to COVID-19. All emails will be sent by United States of Aritzia Inc. | 611 Alexander Street | Vancouver, BC | V6A 1E1 | Aritzia.com The fund continues to provide financial continuity to our people who have directly or indirectly been affected by our store closures due to COVID-19. Since this began, weve continuously prioritized the health, safety and financial wellbeing of our people. Our goal is to do our part for the global well-being. While 2020 has posed unprecedented challenges, its also illuminated all that we have to be so thankful for. Aritzia marketing calls and texts may use an automatic telephone dialing system. Photographed by Eric Soltan - [+] https://www.ericsoltan.com, The Super Puff pop-up shop, which is an immersive pop-up environment that opened in December 2020 in SoHo, is aptly named Super World. Most corporations have tons of money in reserve funds that could easily be used," wrote one user. Note: If you checked out as a guest, a return postage fee of $8.00 (plus applicable taxes) will be deducted from your refund. expressly prohibited without the prior written consent of Toronto Super Puffs immersive pop-up environments, called Super Worlds, were developed by Aritzias creative team and Willo Perron, the designer credited with Drakes flyingFerrariand Jay Zs 4:44 album, among other projects. As for what customers can expect, Hill confirmed that a continued focus on Everyday Luxury will be paramount. A Return Label has been provided with your original order. Sale items marked with a discount less than 50% can be returned for merchandise credit on an eGift Card if returned within 14 days of the shipping date. VANCOUVER - Aritzia Inc. reported a first-quarter loss and revenue drop after temporarily closing all its stores due to COVID-19 health precautions, but the clothing retailer sees an opportunity to expand its business amid the global pandemic. 85% of our employee base is made up of women, including 67% of our Aritzia Leadership Team; three of six executive officers are female; and 98% of our retail management team are women. For every package purchased (you can pick up the Diamond package for $100 or the Double Diamond for $200), Aritzia will donate two back to the community on your behalf. Its Time For A Dress Refresh Shop The 9 Biggest Styles For Spring, How Dressing Weird Became The Ultimate Fashion Flex, TZR Editors Share The Fashion Trends They Are Investing In For Spring, Diors Fall/Winter 2023 Collection Was A Nod To Strong Women In History. Closed Captioning and Described Video is available for many CBC shows offered on CBC Gem. Cision Distribution 888-776-0942 Steady, now. 90,000 more frontline healthcare workers gifted through Aritzia Customer Sponsorship with an additional $10 million value

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