paypal case closed but no refund

NO_PREFERENCE. send the compensation demand letter to the merchant directly and include the VISA or Mastercard codes relevant to your case. There was no warning or request for confirmation. Problem Solved: PayPal brushed off a fraudulent, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Los Gatos: Hundreds still without power as Black Road repair project finishes early, Problem Solved: PayPal brushed off a fraudulent charge on my account, After a long delay, De La Souls music arrives on streaming services, Colorado house where JonBenet Ramsey was found dead listed for sale for almost $7 million, Survey: Lack of money the top reason more Americans are not traveling this year, Stanford University sues Santa Clara County to give tax relief to faculty homeowners, Why egg prices are high and California lost its lead. I then opened a dispute with PayPal, to which the seller never replied so the case was closed in my favor. I contacted PayPal on your behalf. im in a similar situation and has been ongoing since the end of April. I want a refund So I bought an iPhone from Australia . The $6 cost to buy the card is non-refundable. The seller had initially told me not to return the faulty goods, he would send a replacement. I still haven't received any refund from PayPal, 5 days have passed since the cased was closed in my favor. Christopher Elliott is the chief advocacy officer for Elliott Advocacy. and our Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The item was tracked as far as the city but then nothing else. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. I fear that the seller may have has refund remorse and withdrew the money out of her PP account and bank account so I cant get refunded. Transfer money online in seconds with PayPal money transfer. Once a case is closed,itcantbereopened orescalatedto a claim. I list the names, numbers and email addresses of on my consumer advocacy site, Elliott.org. if Paypal fails to do so,then you go to your cc issuer and file chargeback,you have 180 days. hi. Then if you won the dispute, paypal would issue a refund under their buyer protection policy. 1999-2023 PayPal, Inc. All rights reserved. It comes under PayPal buyer protection rules. The tab will open into a new window with an online . When I spoke to the second agent he said, CASE CLOSED, you have to open a new case in 9 days if you want your money back. Your source for tips on managing and growing your business with PayPal. I then opened a dispute with PayPal, to which the seller never replied so the case was closed in my favor. I immediately reported the transactions to PayPal. If by card, the funds will go back on the card and will take anywhere from a week to 30 days. If the seller doesn't respond, the claim will automatically close in the buyer's favor, and a full refund will be issued. Example, i would call PP to ask about the case and be told the bank was blocking it, after dozens of emails and calls i was then told the case was in my favor and i should see the refund appear in my bank within a few days, more days past NOTHING, i call back and be told i was misinformed and that i should contact my bank!, i went back and forth 7 times in the last 40 days with this BS, i told them i had recorded the calls where they told me i was been refunded then another person could claim the person i spoke to was new, young and one time she called the agent a intern to literally assert that they all made mistakes and instead blame my bank for blocking the refund..how ever the bank says it is paypal! (The Resolution Center is only accessible on a web browser, not the PayPal app.) For more information, please see our Now I'm not only our for the 34.99 of the original purchase but an extra 18.55 as Paypal instructed me to return the product although the seller didn't want it back. How to cancel a paypal transaction frommybank account. If you purchased your item on eBay, you may be able to file a claim with eBay by going to the eBay Resolution Center. I then called paypal and told them i was seeking a solution either via Paypal or the bank, so because i mentioned i called the bank (no case opened yet) paypal immediately claimed the bank was blocking them from refunding me the money., i asked the bank how long they would take to refund me and after they looked at the documents they said 45 days!, i was like no way..so they assured me they where not blocking anything in emails which i shared with paypal later., regardless, paypal after confirmed i returned the item they told me i had to wait up to 75 days for a refund! The Cancellation Fee is to cover the credit card and PayPal fees that are not reimbursed to us when we issue a refund. It seems to me that all this has gone too fast. You need that kind of documentation to prove that these were not legitimate charges. This content may be old or outdated. You could have appealed your case to someone higher up at PayPal. PayPal should have carefully investigated your claim, and if the facts are as you say, refunded the $303. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. PayPal will investigate and if there is proof that the items were received or the buyer made the purchase, then the seller will be on the winning side when the claims come knocking. It's the certainty. Can I reopen a closed case? did you receive your refund yet? Cookie Notice I used my bank account for the purchase and not a credit card ( wish I had so I could do a charge back). tips on managing and growing your business. This content may be old or outdated. Chime is an online-only financial technology company that partners with two banks to offer checking and savings accounts. Privacy Policy. A step-by-step guide to the PayPal refund policy. PayPal should have worked with you to find out who compromised your account and quickly issued a refund. Click View next to the dispute you want to close. Select "File a Claim." You must file your claim within 20 days of when the dispute was first opened. sorry but once a case is closed paypal can not re open it..even if it was them who decided to close it and a error! Click on your existing case in the Resolution Center. What is the issue? The item was tracked as far as the city but then nothing else. Claims and disputes life cycle. It is now the 16th and I havent heard anything. You can get real-time answers to any consumer question on his forum, elliott.org/forum, or by emailing him at chris@elliott.org. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. For more information, please see our .css-geb0bj-screenReader{position:absolute;clip:rect(1px, 1px, 1px, 1px);padding:0;border:0;width:1px;height:1px;overflow:hidden;}loading. You are viewing the PayPal Community Archives. Login to your PayPal account and go to the "Activity" tab. The best advice I can give you is to call eBay directly on 0800 358 6551 in order to determine the exact status of the . The Post Newspaper. Leave the Archive. You can check the status of your case at any time in your Resolution Center. PayPal gives itself 10 to 14 days to investigate a claim like this. We encourage you to continue working with the seller to see if you can resolve the problem. paypal case closed but no refund. I HAVE NEVER MADE SUCH A REPORT! PICK UPS: Pick-up customers must make payment 24 hours prior to a pick-up. The seller canceled the item after I payed, and has said the PayPal fund had been held could I make a bank transfer . PayPal sent me an email saying the dispute will be closed in my favor because the seller has decided to issue a refund. However yesterday I placed an order at a nother restaurant and all of a sudden they're charging me the 30 euro that I got back from winning the paypal case again. I do not believe PayPal really investigated my claim. , pillar to post , my advise is small claims court and claim for all your expenses. No replacement and no more contact received. But sometimes, even the best documentation isnt good enough. Cookie Notice Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Of course, you should not be liable for a transaction you never made. Account . What happens if the seller has no funds to issue r What happens if the seller has no funds to issue refund. paid in the states. Select "Issue a refund." Enter the refund amount. I bought an iPhone for 450.00, the seller and I agreed shipping but the seller did not ship the item, he then sent a refund via an invalid e check on PayPal. Learn more and manage your cookies, Fix transaction and account related issues, Join the discussion with PayPal customers, Get help with using any of our PayPal products, Find out how PayPal works for your business. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. A: Wow, that was fast. But no refund. Below ar If you purchased your item on eBay, you may be able to file a claim with eBay by going to theeBay Resolution Center. Paypal say allow 30 days but I have never waited longer than a week for mine, however that depends a lot on what country you are in. By browsing this website, you consent to the use of cookies. Q: I recently received seven fraudulent transactions on my PayPal account. If it had, then it would have found the payment was not made from my computer, and, most likely, not from within my country. View your open cases. Contact him at elliott.org/help or chris@elliott.org. If your initial attempt to resolve the problem with the seller is unsuccessful, you can escalate your case to a claim. We encourage you to continue working with the seller to see if you can resolve the problem. This is a interesting case, i have the exact same problem and the seller was also a refurbished phone company, the one i purchased from is called SMARTPHONE. I decided to open a paypal case and explain the situation, uber eats decide not to reply for and entire month and I got my money back. I cant open new dispute refund from usenet.nl I signed up for trial on usenet.nl for 14 days but the the service is an scam. PayPals rejections were quick and almost automatic, listing no specific reason for the rejection. Emailed to paypal now couple times but all I get back is automatic emails which are not any good to me as not explain to my current problem. i spoke on the phone to one of paypals colleagues he was useless and rude its been two months all companys have sent an email confirming they returned the money and yet i have nothing i am taking this further as this is stealing paypal are with holding it for no reason and wont answer my questions. Click the "Appeal" button next to the case you want to appeal. Here's how: Log in to your PayPal account. We have sold full color used printer part 150, after few weeks customer open dispute - part damaged? 1999-2023 PayPal, Inc. All rights reserved. On August 22nd the items were received and on August 24th, the claim was closed in my favor with a full refund. By browsing this website, you consent to the use of cookies. Exactly four hours later, I received the message that my claim was denied, and they did not discover any unauthorized transaction. For more information, please see our Astro Banjo Type & Brand: Banjo, Astro Condition: FAIR - The item is in a well-used condition, it may have light scratches or wear and need cleaning - See the seller's listing for full details and description of any imperfections. After I opened the case the seller said she/he will refund my money through paypal but I had to close the case on ebay first because the paypal funds are frozen until I do so. I had not. I wish I read reviews online about their business before sending them money. Message 2 of 16. west pointe townhomes. Q: I recently received an email from PayPal that said Id sent a $303 payment. In this case, you may find the gas station puts a hold on your funds to the value of $125. I bought a Incontinence Sheets online and after 2 weeks of waiting I contacted seller and explained no Incontinence Sheets received. Over 70,000 weekly readers learn about local concerns, area sports, charity events, legal notices and entertainment in their community. Was this ever solved? :. How did you fund the payment? It's important to know that disputes which are not escalated within the 20 days will be . A week later, PayPal refunded your $303 without offering an explanation. Click on "Report a Problem" to open what the company calls a . I would say "case closed" but, it seems that my claim were done too early according to Uber Eats support and decided to get my money back when i tried to place any new order (but promise, we would take the money back according to support :)). How do I check the status of my dispute or claim. How do I . I was robbed of my money on usenet.nl. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. However if you can't resolve things and you do not receive a refund then you must escalate to a claim as only when its a claim do paypal get involved. The best advice I can give you is to call eBay directly on 0800 358 6551 in order to determine the exact status of the dispute through your eBay account. Having the same issue. I said no, and as he canceled the item, so could he refund the money. No goods or refund after my case was closed :(. Item needs re stringing. PayPal snubbed me after a fraudster shut my account. When I spoke to the agent he said, the payment cant be returned to my card. This means that PayPal will step in to review the case and decide whether a refund should be paid. Total Length: 38 in . by . The payment went to a person to whom you had never sent money. What should I do now? I phoned PayPal and a representative told me that my case was closed, but they would escalate it, and, if I wish, I could take the matter up with the local police. . A review of your paper trail between you and PayPal raised a few red flags. Paypal have now closed the case and I have received an email stating that I have reported that the claim has been amicably settled. I have had or done neither,so why have they done this and why haven't I received refund before dispute was closed.I have tried ringing seller,no answer and tried ringing papal and was on phone for 5 mins answering silly questions and then told to either hang up or return to main menu again.I am pulling my hair out.Why cant we just talk to people so we can explain problems.Anyone know how i can get my refund. Synchrony Bank outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. I filed a complaint with paypal after ordering items in July. The seller never shipped it. Email him at chris@elliott.org or get help with any consumer problem by contacting him at http://www.elliott.org/help. You can respond to the PayPal dispute by communicating with your buyer directly through the message board in the dispute case. Hi All, I bought an iPhone for 450.00, the seller and I agreed shipping but the seller did not ship the item, he then sent a refund via an invalid e check on PayPal. Chargeback: Buyer contacts their card issuer and requests a refund. The seller may issue a refund, and then mark the dispute as closed, or you can mark it as closed if you get to a different mutually agreed resolution. My paypal account was charged on 11-20-20 for $408, which i did not authorize. PayPal Refund Time. Clients will enjoy the comfort of this table with a 6.4-cm (2.5-in.) From my point of view if buyer or seller cannot process dispute which was opened by them self'sshould not effect other party which was communicatedand do everything to solve issue. In case history it says, closed by PayPal . who am i supposed to believe! He then agreed through the case to accept a return for a refund. All Access Digital offer for just 99 cents! I am a bot, and this action was performed automatically. I shipped the item back to him, but while I was entering the tracking number into the case details, the page showed up as case closed. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. And why wont PayPal help him remove them? Not sure how it can have gone in your favour if you did not escalate to a claim and get paypals decision? I called PayPal, as I was confused by this, as no refund had been put in my account . Recently a deliver guy marked my food as delivered while he was still 5min away and I never received it. Visit our fine dining destination today. . Hi, I have very similar problem but at this time I am seller. And on case details it says .."The case was closed in your favor!" mercy doctors near strasbourg. Yes . within 10 days. Case Closed, it says. Select Direct Deposit to view your Bluebird Account number and Bank Routing number. The return was being sent from the UK to Israel. Twice weekly, The Post newspaper delivers information on businesses and services to our readers all over the county. By browsing this website, you consent to the use of cookies. To contact Grubhub for a refund, you can email them at [email protected] or call them at 1-855-430-4287. . PayPal claims it thoroughly reviewed your claim for unauthorized account use. Does it matter if the case is already closed? I called PayPal customer service agent, after reviewing some of the details, customer service agentopened a dispute "for an item not received". From reviewing your account, we have found that the activity on your account does not stand out as unusual or suspicious and no evidence was found that a third party had accessed your account to complete the transaction.. You are viewing the PayPal Community Archives. All of this is made possible by our advertisers, who count on us to deliver their message to our readers. Nwver talked tonthe guy, never seen the guy and he never even came close to my home. How can I appeal PayPals decision on my case? All you need is an email address. Christopher Elliott, King Features Syndicate, Inc. 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